IT Managed Services

At CyberBITS, we specialise in providing remote IT Managed Services and support to small businesses of up to 50 staff. As experienced IT professionals, we have the necessary skills and equipment to provide remote IT solutions to a number of clients across the local area, ensuring that your computer system is running efficiently and effectively.

What is IT Managed Services

CyberBITS is a Managed Service Provider, this means that we take control of overall management of your IT Infrastructure.  This puts the onus on us to make sure your IT Systems work as efficiently as possible for an agreed fixed monthly charge.

Managing IT for any small business is a difficult task.  There are so many things to consider, we’ve put together a sample list below of things businesses struggle with the most.

  • Top of everyone’s list should be Security.  How do you protect the business against Email Phishing, Ransomware and Hackers?
  • Downtime, what happens when things go wrong?  How much money does it cost the business if you can’t access your data for an hour, a day or even a week?
  • Domain Name Registration.
  • DNS Management.  To make sure your Domain name goes to your Website or email provider.
  • Business data?  Where is it?  Who has access to it?
  • Backups.  Someone has deleted a whole load of data, how do you get it back?  What impact does this have on your business?


These are just a few things to consider when running your own IT setup.  Well established businesses over time tend to use a number of different IT Businesses to carry out various tasks.  Sometimes this leads to a lot of information spread.  One company looks after your website, another looks after your email, another looks after your DNS etc.  CyberBITS IT Managed Services bring back control of all of this to just one provider.

Moving to IT Managed Services

The first step in working out if IT Managed Services is right for your business is to get an idea of the total cost of IT in your Business right now.  We call this Total Cost of Ownership, of course we have an acronym for that, TCO.  Once you work out your TCO you will truly see how much you spend per year or per month on IT.  Bear in mind the following.

  • Domain registration and renewal
  • Email provider costs per user
  • Productivity Software licenses per user
  • Antivirus licenses per user
  • Any other software costs such as backup and security software

Calculate your Downtime and Inefficiencies

According to Gartner (the worlds leading research and advisory company) the average IT cost per user in a small business is £550 per month.  This takes into consideration a range of factors, including downtime and performance.

The Stats

Did you know that the average user spends more than 30 Minutes per week trying to resolve their own IT Problems?

The average small business spends between 6-7% of their annual revenue on IT.

Throughout a typical year the average small business loses 14.1 hours of downtime from an IT Systems failure.

When calculating your total IT spend, take some of these figures into account.  You know how many staff you have and you know how much you pay them.  How much would it cost the business to pay those staff while they can’t work for those 14.1 hours?

Remote IT Managed Service

When it comes to remote IT Managed Services, be sure to make CyberBITS your first port of call. We’ve been providing businesses with the best IT Managed Services for a number of years. Book a 30 Minutes Free No Obligation Consultation with one of our Virtual IT Directors below.

Choose Your IT Managed Services Provider Carefully

Speak to a number of local providers then shortlist the potentials that align to your business goals.  Make sure you trust the business that is going to be taking care of your systems.  To boil it all down for you, an IT Managed Services Provider is not something you can choose with your head, you have to go with your gut.

At CyberBITS we understand that.  This is why we don’t have Service Level Agreements that can make clients feel uncomfortable or make them feel that the Managed Services Provider can hide behind a contract.  Your business is really an extension of ours, we would not be here without our Customers and our Customers would not be without us.

Choose your IT Managed Services Provider and Complete the Onboarding Process

The onboarding process couldn’t be simpler.  At CyberBITS we use an agent that can deploy itself to your systems.  Your computers will then register themselves against our Monitoring Platform which keeps an eye on their health.  We sometimes use this data to suggest upgrades.  Depending on your level of Contract with us, we may even throw these in for free.

At CyberBITS we strive to achieve complete client satisfaction with our IT Managed Service. Should you be unsure of how to download software onto your system, or you need assistance with program installation, the CyberBITS team have got you covered with our remote IT support solutions.

Remote IT Managed Services!

When it comes to remote IT management, be sure to make CyberBITS your first port of call. We’ve been providing businesses with the best IT Managed Services for a number of years. From software repairs to program downloads, we’ve got you covered. For more information or to discuss our IT Managed Services, be sure to get in touch with us today. We’ll work with you to find the right remote support services for your needs and budget.

Why Choose Cyberbits for IT Managed Services?

We have been offering remote management services to our clients in and around the Cannock area for a number of years and at CyberBITS, whatever your requirements, we’ve got you covered. Moving all or some IT tasks to a managed service allows businesses to focus on their core competencies instead of day-to-day IT management. This is especially important for SMBs, since they are frequently stretched thin from a personnel and budget standpoint.

We have many happy clients and having listened to their feedback, here are just some of the reasons why you should choose us:

  • Well-known and highly respected reputation
  • Free consultations on Managed Services
  • We tailor our service to suit your budget
  • Years of experience in the industry
  • Dedicated team on hand to provide support
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