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Technical IT Support
We fully understand how frustrating it can be when an issue comes up with your computer or networking and that’s why we provide rapid response technical IT support to our clients. Whether you’re a small Accountants or a large retail enterprise, we can provide both onsite and remote IT support. Our aim is to provide effective solutions to get your problem resolved as quickly as possible.
As with anything, time is money and the sooner you’re back online, your business can get back to its usual day to day work. We work across all sectors and are well known for the service we provide. Our technical IT support service is available to clients of up to 50 staff. Contact us today to discuss your requirements.
Document
We document your network fully to understand how everything hangs together.
Improve
Following our documentation exercise we may suggest simple changes to help improve security or performance.
Support
Our remote management and monitoring tools are installed in your network and we begin to manage your environment.
Supporting Your IT Needs
Whether it’s a one-off fix or regular monthly support, our team at CyberBITS have you covered. With years of experience in the industry, we have the skills and knowledge needed to provide professional and effective IT support to all of our clients. No matter what your needs might be, you can count on CyberBITS.
The better your IT infrastructure is, the smoother your business will run. From networking solutions to hardware issues, we’ll work closely with you to ensure everything runs as it should. We’ll monitor your IT systems 24/7 so even when your business is shut, we can identify and fix issues without it even affecting your business.
Your Own IT Director
Your IT Director will get to know you, your team and your business and will provide you with all of the service you need from your own IT Department.
Fast Support
You get access to our Support System so you can log and track your tickets through to resolution. You can log a problem direct from your computer, by giving us a call or drop us an email.
Proactive Maintenance
Our monitoring systems are setup to automatically fix most problems that occur.
24/7 Monitoring
For everything that can’t be automatically fixed, we get reports to let us know if you may have a problem and you won’t feel a thing! By keeping an eye on your system health, we can ensure a smooth operation and reduce calls to our Helpdesk.
Integrated Security
We manage all aspects of your IT to ensure you stay GDPR compliant. If a device becomes lost or stolen, we are normally able to remotely wipe the device so data does not get into the wrong hands. We always recommend Laptops to be protected with Hard Drive Encryption to prevent data loss.
Cloud Emails and Office 365
Office 365 provides powerful email features, contact management, calendar sharing, mobile device sync and a huge amount of extra features.